EuroDNS | Billing

Billing

What payment methods are available to me?

Once you reach the checkout you can choose your payment method. We currently offer three choices: - Pay with your credit card (Visa/MasterCard/AmEx) using our secured payment system. - Pay using your credit account. If it doesn't have sufficient funds you can either increase the balance to cover or split between your account and credit card/PayPa...

Nov 27, 2014 02:41PM CET

How do I transfer funds to my EuroDNS prepaid account?

To credit your EuroDNS account, please make a wire transfer to our bank account below: Bank name: Banque et Caisse d'Epargne de l'Etat Account number: 1555-4152-6 IBAN number: LU54 0019 1555 4152 6000 Bank Identification Code (BIC): BCEELULL Important: Please mention your login on your payment in order to identify your EuroDNS ac...

Jun 22, 2014 04:32PM CEST

How can I view my EuroDNS invoices?

You can find your invoices in your EuroDNS account Please click on the Account icon (ID number). Click on BILLING>INVOICES, download it as a printable PDF. If your invoice is unpaid, please proceed as described below to process the payment: Log in to your EuroDNS account and click on the account icon (ID number). Go to BILLING an...

May 10, 2016 07:22AM CEST

How do I pay my open invoice(s)?

In order to pay your invoices, please follow the procedure below: Log in to your EuroDNS account and click on the account icon (ID number). Go to BILLING and click on INVOICES. Click on view on the right side of the unpaid invoice. Click on Pay this invoice. Choose your payment method. Accept the terms and conditions. Click on PLAC...

May 10, 2016 07:23AM CEST

How do I make payments using my credit card?

If you order, transfer, trade, renew, reactivate, or update domain names, you will be able to pay following these steps: Order your domain names (new, transfer, etc.) At the payment step, select your credit card type and enter your credit card details If you would like to pay invoices by credit card, please proceed as described below: ...

May 10, 2016 07:23AM CEST

How do I request a refund from my EuroDNS prepaid account?

In order to request a refund please follow the instructions below: Log in to your EuroDNS account and click on the account icon (ID number). Go to BILLING and click on REFUNDS > + NEW REFUND REQUEST. Select the request type (full or partial refund). If partial, please enter the amount to be refunded. Click on SUBMIT REFUND REQUEST.

Feb 27, 2017 02:45PM CET

The billing information on the invoice is wrong, what can I do?

Please be advised that all our invoices are issued using the invoice profile information you have selected during your order. If you would like to have another billing address on your invoice, please create a new invoice profile. Please follow the instructions below to update your account information: 1. Log in to your EuroDNS account and go to th...

Nov 09, 2016 02:39PM CET

I have a VAT number but your system does not accept it

Please note that according to the European VAT database (VIES) (based on all national ones), the VAT number you are trying to enter is not valid or not yet in the database. You can check the validity of you VAT number on the following website. http://ec.europa.eu/taxation_customs/vies/vieshome.do

Jun 22, 2014 04:33PM CEST

How do I renew my domain(s) with a wired money transfer?

If you would like to pay your renewal with a wired money transfer you will need to start your money transfer at least 15 days prior to the renewal date in order to assure that the funds are credited in due time on your EuroDNS prepaid account. A. Check the amount to pay Log in to your EuroDNS account and click DOMAIN NAMES. Click on RENEWABLE...

May 10, 2016 07:26AM CEST

How do I remove my credit card information from my EuroDNS account?

If you would like to remove your credit card information from your EuroDNS account, you should be aware that if you have set your domain(s) to auto-renew mode, we will not be able to renew them if there are no funds in your EuroDNS prepaid account or a credit card set for default payment. To remove the credit card information, please follow the st...

Jul 10, 2017 02:06PM CEST

HELP & SUPPORT