Where can I get help?
Our Knowledge Base should answer most of your questions. If you are unable to find the answers you are looking for, you can email us using this contact form, please note that opening hours are from 8:00 a.m. to 5:00 p.m. CET, Monday to Friday; we are closed on Luxembourg Public Holidays.
Category
Domain managementDomain configuration
Domain (WHOIS) Privacy
My Emails
My Webmail Interface
Linux web hosting
SSL Certificate
Account management
Finance
Domain management
- How do I order a domain name?
- How do I search for a domain name?
- How can I check the domain owner of a domain name?
- How do I create a domain contact profile?
- How to modify an existing contact profile (from the contact profile menu)
- How to modify an existing contact profile (from the Manage domain)
- How do I perform a trade or an update of my domain contacts?
- How do I cancel my pending order?
- How do I register multiple domains?
- When can I renew my domain(s)?
- How do I renew my domains?
- How do I reactivate my expired domain names?
- How do I start an Internal transfer?
- How do I transfer my domain(s) to another registrar?
- How do I transfer my domain(s) from another registrar to EuroDNS?
- How do I cancel an internal transfer?
- How do I start a bulk trade or a bulk contact update?
- How do I set my domain(s) to auto-renewal mode?
- How do I set my domain(s) to manual-renewal mode?
- How do I provide additional information? (documents, VAT number...)
- My .DK domain is in "Reserved Status"
- How do I transfer my .CO.UK, .UK domain to another registrar?
- What’s the difference between renewing and reactivating a domain?
- .ES How do I transfer my domain to another registrar?
- How do I register a domain in the Sunrise phase?
- My domain transfer has the status "Waiting for client approval"
- Why is my .DK or .LV not renewed in Whois?
- I have started the transfer out process for my gTLDs, and I haven't received my authorisation code.
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Domain configuration
- How do I add a CNAME (Canonical Name) record?
- How do I add a MX record?
- How do I add/modify DNS records?
- How do I delete a DNS record?
- How do I apply a DNS zone profile?
- How do I update the name servers of my domain?
- Why can't I use my name servers while they are working on other domains?
- How do I order the ProDNS name server service
- How do I export my DNS zone (BIND format)?
- How do I restore a former DNS zone hosted on EuroDNS name servers?
- How do I set a PTR Record?
- How do I add an A-record (IPv4)?
- How do I configure sub-zone delegation?
- How do I apply a zone profile to multiple domains?
- How do I create a DNS zone profile?
- How do I add an AAAA-record (IPv6)?
- How do I add a TXT record?
- How do I add SRV records?
- What are the different types of URL Forwarding?
- How do I configure URL forwarding?
- How to import a zone file (BIND format)?
- How do I remove a parking page?
- How does ProDNS work?
- To which TLDs can I add the Domain Name System Security Extensions (DNSSEC)?
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My Emails
- How do I purchase premium mailboxes?
- How do I activate my free mailbox?
- How do I upgrade my mailbox?
- How do I change the password of my mailbox?
- How do I configure my eMail Client ?
- What are the MX records I have to apply for the EuroDNS Email product?
- How do I renew my mailbox manually?
- How can I change the renewal method of my mailbox to auto-renew?
- How do I deactivate the auto-renewal option of my mailbox?
- How do I delete my mailbox?
- How to check the mail quota used?
- How do I synchronise my mobile device?
- How do I configure or delete alias?
- How do I configure catch-all?
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The Webmail Interface
- How to access my webmail account?
- How do I configure email forwarding?
- Where are the configuration settings for my webmail?
- My mailbox is full. How to delete unneeded emails?
- How to add a vacation notice?
- How to add a mail list (or distribution list)?
- Where to find the settings in my webmail interface and what can be configured?
- How to add an external mailbox to my webmail interface?
- Address book
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Domain Privacy (WHOIS)
- How do I register my domain(s) with domain privacy (WHOIS)?
- How do I add domain privacy (WHOIS) to my registered domain name?
- How do I remove domain privacy (WHOIS)?
- How do I update the contact of my domain using domain privacy?
- How do I renew my domain privacy (WHOIS)?
- Do I get a refund for the unused months of the domain privacy (WHOIS)?
- Can I use domain privacy (WHOIS) for less than one year?
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Linux web hosting
- How do I subscribe to Linux web hosting?
- How do I access my web hosting control panel?
- How do I activate my Web Hosting?
- How do I install one-click applications
- How do I create my website without programming knowledge?
- How do I upload a website to the Linux web hosting?
- How do I connect to my FTP account?
- How do I use one web hosting pack for multiple domains/websites?
- How do I renew the web hosting package?
- How can I reset file permissions?
- How do I configure domain pointers?
- How do I delete domain pointers?
- How to access, view, edit and create files and folders on the webserver?
- Where can I find the backups of my website/s?
- Where can I enable and see my website statistics?
- How to add different WordPress websites for different domains in one web hosting subscription?
SSL Certificate
- How do I purchase a SSL certificate during domain Registration?
- How do I purchase a SSL certificate from the Product page?
- Can EuroDNS activate the SSL Certificate for me?
- How do I activate my free SSL certificate ?
- How do I get an intermediate SSL Certificate ?
- How do I activate my purchased SSL Certificate ?
- What happens if I reissue a SSL Certificate?
- How do I reissue a SSL certificate for a domain name?
- Where can I get my "CSR" to activate my SSL certificate?
- I've made a mistake when I've activated my SSL certificate. What can I do?
- What happens if I revoke a SSL Certificate?
- How do I revoke a SSL Certificate?
Account management
- How do I create my EuroDNS account?
- How do I activate two-step verification on my account?
- How do I change my EuroDNS account password?
- How do I change my EuroDNS account information?
- How do I change the login name of my account?
- How do I recover my login credentials
- What is a shared access?
- How do I set up shared access?
- How do I add shared access settings?
- How do I log into shared access?
- How do I create or modify a folder in my EuroDNS account?
- How do I move domains to a specific folder?
- How do I export domain information?
- How do I check the pending actions on my domains?
- How do I update my company VAT Number?
- How do I set filters to manage my domains?
- What is the contact validation policy?
- I don't see my domain in my account anymore?
- Maximum login tries reached
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Finance
- What payment methods are available to me?
- How do I transfer funds to my EuroDNS prepaid account?
- How can I view my EuroDNS invoices?
- How do I pay my open invoice(s)?
- How do I make payments using my credit card?
- How do I request a refund from my EuroDNS prepaid account?
- The billing information on the invoice is wrong, what can I do?
- I have a VAT number but your system does not accept it
- How do I renew my domain(s) with a wired money transfer?
- How do I remove my credit card information from my EuroDNS account?
- How do I set my payment method as default?
- How do I renew my domains with PayPal?
- How do I add or update my credit card in my account?
- How do I credit my EuroDNS prepaid account per credit card?
- How do I credit my pre-paid account using PayPal
- How do I pay a quote?
- How do I create an invoice profile?
- Where do I insert my VAT number?
- How do I renew my domain(s) using my EuroDNS prepaid account?
- Can I divide my payment between my credit card and credit account?
- 3-D Secure, what is it and do I have to use it?